I have had the pleasure of working with Brad over the past 7 years in numerous Manage Service contracts across Asia & Oceana,  where we worked together with governance of Managed Services contracts. From signing until the end of contract or renewal, including transition and transformation. Including as well areas such as:

  • SLA Adherence

  • Customer Satisfaction

  • NS growth

  • Add On Sale

  • Margin

PETER GUSTAFSSON 
Post Sales Manager 
PA Managed Services Network

To whom it may concern,

 

From my last 10 years in Ericsson and in cooperation with Bradley Hooley within Managed Services, Bradley has always shown an outstanding performance, skills and knowledge in this area.

His ability to analyze all areas in organizations and give recommendations on ways to continuously improve operations and financials is one of the best.

As Bradley has a calm and structured way in cooperating he always reach success and trust.

Bradley has a long experience in Telecoms and IT, that gives credibility in what he is dealing with.

Strong recommendations on result oriented Bradley Hooley if success is a requirement

 

Ronny Nilsson

Performance & Improvement Manager

Ericsson Managed Services

I have had the pleasure of working with Brad over the past 8 years in numerous Manage Service contracts across  RASO (South East Asia & Oceana) where he formed an integral part of the leadership team. 2016 RASO received an award as the MS region of the year which covered a number of metrics :-

 

  • Margin

  • SLA Adherence

  • Customer Satisfaction

  • NS growth

  • Add On Sale

 

He has both the operational hands on as well as business acumen that can be applied in a variety of ways e.g. Assessing Operational Best Practice, providing clear business benefits with ROI to his recommendations to providing consultancy on the future of network service centers.

 

He is a tried and proven leader in this field and I look forward to working with him again in the future.

 

BR

 

Edward Watt

Head of Service Delivery Unit Operate Flow India

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ABN 58622374056

 

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