IT Service Management Solutions

Golden Eagle Solutions are proud to partner with Symphony SummitAI, a Global supplier of IT Service Management solutions.

SummitAI, AI driven IT Management Suite, is designed to take IT and business to greater levels of speed, responsiveness, and productivity. SummitAI IT Management Suite is a modular, cloud based, powered by AI unifying key processes across Service Management, Asset Management and Operations Management in a single easy to deploy, easy to use solution. SummitAI brings unprecedented benefits of automation, agility and productivity gains to enterprises. SummitAI can deliver up to 45% Better Total Cost of Ownership and up to 20% Annual Saving on IT Help Desk.


SummitAI can transform the way routine tasks are performed. Users converse with CINDE using natural language via chat or voice interfaces and receive personalised and intelligent responses. SummitAI can automatically resolve majority of the user issues and the rest are intelligently routed to the right human agent. SummitAI increases productivity for end users and operations staff through end to end automation and resolve up to 50% of end user tickets instantly.

With the innovation of a start-up and the robust track record of 7+ years, Symphony SummitAI is leading the development of true AI and machine learning enabled IT Operations Management Platform. Privately held and backed by the $1 billion SymphonyAI Group, Symphony SummitAI has established a string of successes such as Harman International, Greater Toronto Airport, RHB Bank, Hong Leong Bank, Sapura Energy, KPMG, Deloitte, PWC, Toyota, ABB, Hindustan Coca-Cola, Volvo Eicher and Jet Airways among its cross-industry user base.


SUMMITAI has been in the industry since 2011 and has grown rapidly by acquiring more than 250 enterprise customers globally with 200+ employee base in the regions like North America, India and South East Asia. SUMMITAI is head quartered in Los Altos, CA, USA with its development centres in Bangalore, India and sales offices in North America, Malaysia and India. Symphony SUMMITAI is a leading provider of a private and public cloud-based IT Operations Management Solution.


Symphony SummitAI is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions.


Symphony SummitAI’s flagship product, SummitAI, is an advanced, modular solution certified by ITIL and Pink Verify. SummitAI unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SummitAI to dramatically reduce cost and complexity of their IT management while improving efficiency, productivity, predictability, and control. Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation and education verticals are delivering better user experience while lowering the cost of managing their IT using Symphony SummitAI.


Symphony SummitAI has been recognised by some eminent institutions in the ITSM Industry.

Golden Eagle Solutions is proud to be the Symphony SummitAI partner for Australia and New Zealand (ANZ) markets.

The Symphony SummitAI Product suite of software encompasses the following functionality:

For more information, contact us or visit Symphony SummitAI

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